PRIVACY POLICY

Effective Date: January 1, 2026

At Dionix Agency ("Dionix," "we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dionix.ai or use our services.

1. Information We Collect

We collect information in the following ways:

Information you provide directly: When you fill out contact forms, submit project briefs, or apply for positions, we collect your name, email address, phone number, company name, project details, resume, and any other information you choose to provide.

Automatically collected information: When you visit our website, we may collect technical data including your IP address, browser type and version, time zone setting, operating system, device information, and pages visited. We use cookies and similar technologies for this purpose — see our Cookie Policy for details.

Third-party sources: We may receive information about you from third-party services we use, such as analytics providers and security services.

2. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.

3. How We Use Your Information

We use the information we collect to: respond to your inquiries and deliver the services you request; communicate with you about projects, updates, and promotional materials (with your consent); improve, personalize, and optimize our website and services; detect, prevent, and address security incidents and fraudulent activity; comply with applicable laws and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., Supabase for data storage, Resend for email delivery, Arcjet for security). All service providers are contractually obligated to protect your data. We may also disclose information if required by law, regulation, or legal process.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Job applications are retained for up to 12 months after the position is filled.

6. Your Rights

Depending on your location, you may have the following rights: access and obtain a copy of your personal data; rectify inaccurate data; request deletion of your data; restrict or object to processing; data portability; withdraw consent at any time. To exercise these rights, contact us at info@dionix.ai. We will respond within 30 days.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States and the United Kingdom. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@dionix.ai.